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Return and Refund Policy

Return and Refund Policy

Last Updated: 10th July 2024

Thank you for shopping at RemoteSource.net. We strive to provide high-quality products and services that meet your needs. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

1.1. Eligibility for Returns
  • Products must be returned within 30 days from the date of delivery.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Certain types of goods are exempt from being returned, including perishable goods, custom products, and digital downloads, unless they are defective or damaged.
1.2. Non-returnable Items
  • Gift cards
  • Downloadable software products
  • Custom-made products
  • Services that have already been provided

2. Return Process

2.1. How to Initiate a Return

To initiate a return, please contact our Customer Service team at [email protected] with your order number, details of the product, and the reason for return. Our team will guide you through the process.

2.2. Return Shipping
  • You will be responsible for paying for your own shipping costs for returning your item unless the return is due to an error on our part (e.g., you received an incorrect or defective item).
  • Shipping costs are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

3.1. Eligibility for Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to your original method of payment within 10 business days.

3.2. Partial Refunds
  • Partial refunds may be granted in the following situations:
    • The item is returned more than 30 days after delivery.
    • The item is not in its original condition, is damaged, or missing parts for reasons not due to our error.
3.3. Refund Processing Time
  • Refunds may take 5-10 business days to appear on your original payment method, depending on your financial institution.

4. Exchanges

4.1. Eligibility for Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our Customer Service team at [email protected].

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then, contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [email protected].

6. Contact Information

If you have any questions about our Returns and Refunds Policy, please contact us: